The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Apply the organisation's telephone counselling processes
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Consistently apply stages of a counselling session Completed |
Evidence:
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Develop and implement appropriate measures for counsellor care, supervision and support Completed |
Evidence:
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Apply strategies that are consistent with defined models of counselling Completed |
Evidence:
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Display qualities that help to develop an effective, safe and trusting relationship with the caller
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Display a client-centred approach to counselling calls Completed |
Evidence:
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Display empathy in order to build a strong connection with the caller Completed |
Evidence:
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Display congruence in order to promote a strong and trusting environment within which the caller feels able to discuss their concerns and pain Completed |
Evidence:
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Display unconditional positive regard to enable the caller to talk freely without fear of judgement Completed |
Evidence:
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Apply skills which assist the counselling process
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Consistently use active listening skills and brief encouragers to establish rapport with clients, and identify their issues Completed |
Evidence:
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Show respectful, empathic understanding to clarify the nature and depth of client feelings Completed |
Evidence:
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Develop an empowering counselling relationship which helps clients clarify options, seek support and decide on next steps to address problems and/or meet current needs Completed |
Evidence:
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Explore and offer options for further community help Completed |
Evidence:
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Sensitively manage a timely end to the call, facilitating transitions to ongoing self care and community support Completed |
Evidence:
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Address personal factors likely to impact on the counselling
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Identify, affirm and encourage personal attributes and attitudes likely to facilitate the counselling process Completed |
Evidence:
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Identify and contain personal issues or attitudes likely to impact negatively on the call Completed |
Evidence:
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Identify and discuss personal reactions to strong caller emotions or impactful client situations Completed |
Evidence:
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Identify and implement constructive strategies for dealing with these strong emotions and impactful situations Completed |
Evidence:
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Develop a range of self care strategies for responding to impactful client presentations or situations Completed |
Evidence:
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